On filling in your details here and then clicking the ‘Pay’ button you will be asked to confirm your information and then directed to our secure Lloyds Cardnet payment page which will then take your encrypted payment.

Accepted cards include Visa and Mastercard payments via the Lloyds Cardnet platform. Learn more about our Privacy Policy or Terms and Conditions here.

Billing Address

Frequently asked questions

Our team of experts here at Southern Fuels have compiled a list of the most commonly asked questions.

How do I update my payment method or personal information?

You can easily update your payment method by calling the team on 01404 831775 or by emailing us at info@southernfuels.co.uk.

Can I get my credit limit increased?

Your credit limit is calculated upon opening the account and trading history. You can request a credit limit increase by contacting one of the team.

Why have I received an invoice when I paid at the time of ordering?

VAT Invoices are always sent for your records, regardless of pre-payment. They will show the quantity delivered and the cost of the delivery and will not show if payment has been received.

Why have I received a reminder letter / Final Demand / Notice before proceedings when I have already paid my invoice?

If payment was made on the same day the letter is dated, the letter went out before we had received payment so disregard the letter. If you paid the invoice but have continued to receive letters, there may be an outstanding balance e.g. VAT unpaid etc.


Carol Wood

Very quick delivery. Ordered 27 March delivered 29 March. In this “online” era I am pleased to be able to phone order and speak to Kim. Extremely sociable and helpful. I was out so unfortunately did not meet driver. Thank you all.

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David Thompson

They price- matched and were slightly cheaper than competitors. As requested, their driver called when on way with delivery next day. Also, unlike others, they don’t demand payment up-front for ‘promise’ of a delivery but invoice after delivery.
Altogether excellent.

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We have been customers of Southern Fuels for many years, they are always super helpful, especially when I run out of oil! Friendly staff and drivers. Can’t fault them for service and pricing. We will be staying with them. Thank you Southern Fuels.

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