Do you need some more information about anything related to Southern Fuels?

Then one of our team will be more than happy to help! Our headquarters are based in Somerset, and we have locations across the South West that can assist you with any of your fuel needs. Please call 01404 831775 or email

How can I order heating oil?

You can order your home heating oil online using our simple instant quotation tool on our website. Simply click on Instant Quote, fill in the required information and click get a quote. You can then place the order after selecting your delivery date and any additives or additional services you may require. Alternatively you can order by phoning one of our team at our offices here in Somerset by calling 01404 831775

When will my oil be delivered?

When you placed your order, you will have been given a delivery window. You can request to be added to our SMS text reminder to receive a message 24 hours before your delivery will be made. If you wish to receive a text message or enquire on when you can expect your delivery, you can call our routing team on 01404 831775.

Do I need to be at home for my delivery?

No, you do not need to be at home for your delivery so long as you have left open any access gates or left delivery instructions on how to access your property. The driver will deliver your invoice as proof of delivery.

How much is heating oil?

Heating oil prices can vary dramatically from day to day. In order to gain the most accurate price, you can use our online quotation tool or call one of the team here at Western Fuel on 01404 831775.

How much heating oil do I need?

How much heating oil you require will greatly depend on a variety of factors. From the size of your home to how many people live at the address. We would be able to advise on the amount you may need by discussing your requirements with one of our advisors by calling 01404 831775. If you are new to heating oil, we recommend giving one of our team a call to discuss your needs.

Can I spread the cost of my heating oil?

Yes! We offer a direct debit scheme to help spread the cost of your heating oil. Coupled with our automatic top up service, this means you will not only never run out of oil, but spread the costs like you would if connected to the mains. *You will need to have made at least two direct debit payments before receiving your first order.

What tanker do I need?

We have a fleet of small 4 wheelers, standard 6 wheelers or our baby tankers which operate across our network. Most properties will be delivered in either a 4 or 6 wheeler as these will be able to deliver to properties where refuse collection vehicles fit. However, for harder to reach properties we can offer our baby tanker which can access those properties which are a little more remote or where access is impaired. As always you can discuss any concerns with one of our advisors by calling 01404 831775.

Who can use Fuel Cards?

Anyone can use Fuel Cards; however, we do have a minimum of 350L per month to qualify. You can speak to one of our Fuel Card experts to work out what requirements you have for yourself and your business.

What are the benefits of using a Fuel Card?

Fuel Cards are a quick, convenient way to pay for fuel and will enable you to manage your fuel usage across multiple vehicles. They also bring an average saving pf up to 10ppl! Our range of cards also means you get access to a wide variety of forecourts across the UK.

What types of Fuel Cards does Western Fuel offer?

We offer Keyfuels, Fastfuel and Esso Fuel Cards. Our team can recommend the best for your business based on usage and your location.

How do I pay for my fuel?

You simply use your Fuel Card at checkout rather than a debit or credit card. You are then invoiced monthly, and payment is taken via Direct Debit. You will receive your invoices and transaction breakdown via email.

What Fuel stations can I use?

Depending on the card you use you can fill up from a range of stations which you can view by using our Fuel Finder Tool. Across all three of our current cards, we have a network of over 8,000 sites.

Are there any minimum requirements to apply for a Fuel Card?

The only requirement would be the 350L monthly usage.

How many cards can I have?

You can have as many cards as you require as you will need one per vehicle across your fleet. You can cancel any of the cards at any time if you sell or no longer use that vehicle.

How long will it take to receive my Fuel Card?

Our cards have a maximum of a 7-day turnaround from receiving all your paperwork which will be sent to you by your account manager. The 7-day shipping will also be affected by the postal system so if you do not receive your card within 7 days, please contact us at or call 01404 831775.

When will I be invoiced for my fuel?

We invoice weekly on a Tuesday for the fuel used that previous week.

Who can I speak to if I have a question about my account?

If you have a question about your cards or account, you will be assigned a dedicated account manager who will be on hand to assist you. Alternatively, you can contact or call 01404 831775 and one of the team will get back to you.

How do I cancel one of my cards?

Once you have your cards, you will have access to your own online portal where you can order or cancel cards on your account 24-7. Alternatively, you can give the Fuel Card team a call on 01404 831775 and we will be able to assist you.

How do I update my payment method or personal information?

You can easily update your payment method by calling the team on 01404 831775 or by emailing us at

Can I get my credit limit increased?

Your credit limit is calculated upon opening the account and trading history. You can request a credit limit increase by contacting one of the team.

Why have I received an invoice when I paid at the time of ordering?

VAT Invoices are always sent for your records, regardless of pre-payment. They will show the quantity delivered and the cost of the delivery and will not show if payment has been received.

Why have I received a reminder letter / Final Demand / Notice before proceedings when I have already paid my invoice?

If payment was made on the same day the letter is dated, the letter went out before we had received payment so disregard the letter. If you paid the invoice but have continued to receive letters, there may be an outstanding balance e.g. VAT unpaid etc.

How often should I get my boiler serviced?

Most manufacturers recommend that boilers should be serviced once a year. Call one of our boiler services team on 01404 831775 to book one of our OFTEC engineers for a free consultation.

How much is a boiler service?

Our boiler servicing starts at £85 please call one of the team on 01404 831775 for an emergency callout. We will give you a breakdown of an estimate for the work we suggest you undertake.

How often should I get my Aga Serviced

We recommend at least twice per year if you run the Aga all year round. If you only run during the winter months, we recommend once per year before you begin to use the Aga.

How much is an Aga Service?

Our Aga Services start at £100, please contact one of the team on 01404 831775 for more information and a bespoke, free of charge quotation.


Carol Wood

Very quick delivery. Ordered 27 March delivered 29 March. In this “online” era I am pleased to be able to phone order and speak to Kim. Extremely sociable and helpful. I was out so unfortunately did not meet driver. Thank you all.

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David Thompson

They price- matched and were slightly cheaper than competitors. As requested, their driver called when on way with delivery next day. Also, unlike others, they don’t demand payment up-front for ‘promise’ of a delivery but invoice after delivery.
Altogether excellent.

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We have been customers of Southern Fuels for many years, they are always super helpful, especially when I run out of oil! Friendly staff and drivers. Can’t fault them for service and pricing. We will be staying with them. Thank you Southern Fuels.

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