The Ultimate Guide To Choosing The Right Fuel Supplier For You

Published: Wed, 27 May 2020

The Ultimate Guide To Choosing The Right Fuel Supplier For You

There are so many energy providers in the UK and the number is constantly growing. However, 2018 was a year that saw several UK energy companies go bust. Taking this into consideration, it's no wonder the idea of choosing one for yourself can be a daunting prospect. It isn’t necessarily a case of selecting the cheapest supplier - service matters too.

Choosing a reputable supplier will reflect the overall experience you have with your fuel company. It isn’t even a case of picking one of the biggest energy providers; in the UK, ‘the big six’ is the collective name given to the UK’s six largest energy providers: British Gas, EDF Energy, E.ON, npower, Scottish Power and SSE. These energy providers all supply electricity and gas to millions of homes around the UK. Nevertheless, this does not necessarily make them the best choices to go for; in 2018 All of them came in the bottom 10 out of the 30 energy suppliers included in the Which? energy companies satisfaction survey . Many of the top scorers were surprisingly unfamiliar to many british consumers.

In recent years, some of these bigger firms have received a fair amount of criticism regarding the services they provide. CMA inferred that they were potential savings of around £160 yearly, if a consumer chose to switch from one of ‘the big six’ - to a smaller independent supplier. These days, it's no wonder that many people are putting a great deal more of thought into which suppliers to select. For consumers, it’s completely understandable how it could be a little disconcerting switching providers or even just choosing one in the first place - the fear of the unknown can be a little unsettling.

However, a little research and groundwork will go a long way in helping you make the right choice - whether you require fuel in a commercial or domestic capacity. This helpful guide is designed to assist you in picking the a reputable and reliable fuel supplier.



Not all fuel companies are created equally. Whether you’re an avid bargain hunter looking for the cheapest deal on the market, focused on great customer service, or your concern lies in matters of renewable energy - there’s always reason to shop around. When researching fuel providers, you may be overwhelmed by the amount of industry jargon and marketing. In this case, a great place to start is by using a free and impartial comparison website. Which? and Simply Switch are both approved by Ofgem and give you an unbiased view. These kinds of online platforms are put in place to understand the priorities and experiences of a wide range of consumers and help gain insight into into the customer experience through qualitative and quantitative customer research. With a click of a button you’ll be presented with a concise summary of what options are out there.

Using a price comparison website for switching suppliers is one of the most practical ways to find out how much you could save. It takes around 5 minutes to compare energy prices online - in recent years it has become a go-to first step for many people. It can be overwhelming considering that many of these companies are providing a similar service, fortunately, other than the companies pricing, there’s a couple of other points you can focus on to help you evaluate what may be the best fuel company for you.


Consider your budget

According to Which? eight in ten people base the decision of what fuel supplier they use on getting the lowest price. However, as previously highlighted, getting a lower price does not necessarily indicate a better service or a happy customer. In 2018, 79% of consumers were noted saying that they were with their current provider due to the pricing. In regards to the fuel company you are considering - what are their prices compared to the industry average? What is included in this service agreement? Are there any particular deals or discounts available? It's certainly advisable to get more than one quote before commiting to a provider.


What are your requirements?

Whatever kind of purchase you make and whatever service is provided - you will be covered by consumer protection laws. Your fuel provider will also be covered by the same kind of protection. In the best case scenario, you’ll be perfectly happy with your fuel provider and won't have to make any complaints. However, if something does go awry, it's important that you're aware of your rights as a consumer. The fuel provider must provide you with all the necessary information in order for you to make an educated choice. This should include the total price you would pay, how this is calculated, and how you will charged. They must also inform you how you can cancel your contract, at what stage and if you need to pay a termination fee.


Reputation and customer service of the fuel company

The kind of experience you’ll have with a fuel supplier is completely reliant on the people behind the brand and the ethos of that company. Consider who’s running the business? Are they reputable? What are their brand values? You want to ensure you are with a company that are approachable but professional. Simply looking up their website is a massive indicator of what the business is like and what they can offer you.

Another massive positive indicator of a business, is timeliness. If you have a query or concern, how quickly do they respond? If you had a problem, you wouldn’t want to be waiting days for it to be resolved. One good strategy for determining how a company treats their clients is contacting them for a quote or query, and see how they communicate with you. This could be a real indication of how you can expect to be treated if you do decide to use them as a fuel provider.


Local fuel services offered

If you chose a fuel company with years of knowledge providing fuel for commercial and residential properties - this is an indication that you are using a supplier that is up to date on on the latest in industry standards and practises. It's always worth checking that a fuel supplier is a registered and and certified business and that their contracts and disclosure statements are aligned to the published criteria and industry standards determined by Ofgem .


Fuel delivery options

You may also want to consider if fuel or lubricant delivery is a requirement for you; particularly if your fuel is required in a commercial capacity. If so, is this something that can be provided for you? It's also worth enquiring additional details such as the logistics of getting your fuel delivered. Can you have your fuel delivered on the same or next day or is an emergency fuel delivery service available? Another key point to consider is - what is your location? Are you located in a rural or difficult to reach location? If so, having access to deliverable fuel may be something you need to factor in when selecting a fuel provider.

If you’re looking for a new fuel supplier and are based in Honiton, or the surrounding Devon area, then look no further than Southern Fuels . We are reliable and always put the customer at the heart of everything we do. We take pride in being a high-quality independent fuel company in based in Honiton but with a wide range of customers across Devon. At Southern Fuels, we stock and sell everything from heating oil to commercial fuel. Whatever your requirements are for your home, business or machinery, we guarantee we’ll be able to help you find a service to fit. As well as having a wide range of products, we also provide a reliable delivery service. Whatever your need - be it fuel on a one-off or repeat basis, we can get what you need. To find out more about us and our services, don’t hesitate to get in touch - we’d be happy to help.


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